have trouble getting through?
We have time slots for all orders. The time slots are there so that we can accommodate an order every 3-5 minutes, from open to close. Lately, our time slots have been filling up as early as noon. If you are looking to improve your chances of getting an order in during your desired time, please call us first thing in the morning when we open at 11am on the day you plan to order. Please also keep in mind, we have 2 phone lines and they may be tied up as we assist customers. If you cannot get through, please just wait a few minutes and try again. We will try to accommodate as many orders as possible. Once all time slots are taken, we are unable to take anymore orders for that day.
We are also unable to take orders days in advance unless it is a large order of 10 or more entrees. Thank you for your patience, understanding and support of a small family-owned business!
let us make it right
Contact us immediately if you have any concerns or problems with your order. Letting us know right away allows us to improve your experience and make it right for you. We can also use the direct feedback to improve our operations. We don't want you to feel like you can't tell us what happened. We are more than happy to fix your order and listen to you!
Likewise, if you would prefer to have a dish customized - let us know! You can indicate if you would like a dish spicy; we use a 0 through 5 spice level, 5 being the spiciest. If you'd like to swap out onions for broccoli or if you'd just prefer to take the onions out, we would be glad to accommodate.
This helps reduce food waste and lets you enjoy your meal without picking through what you don't like!
- The Sweet Basil Family