FREQUENTLY ASKED QUESTIONS

Is Sweet Basil MKE open for dine-in?

At this moment, we are only doing curbside. We're still fixing up our dining room and re-training our staff so they can provide our customers with great service. We will keep everyone posted once we are able to open our dining room on this website and our social media pages. Like us on Facebook or follow us on Instagram to stay up to date. 

 

What's the best way to place an order for Sweet Basil MKE?

The best way to place an order is online or by phone. You can click this link here to order online or click here to review our menu and then give us a call once you are ready to order.

I've never had Thai or Lao food before. Where do I start?

We love folks who are looking to try different Asian cuisine! The most popular items on our menu for those looking to ease into something new are:

  • Pad Thai noodles (Thai) - this dish is easy to eat and made with your choice of protein. The noodles are flavorful without being too overpowering and it's got shredded carrots and onions for crunch. 

  • Lemongrass Skewers or Beef Teriyaki (Thai)- these street eats are our most popular for those trying street foods for the first time! The Lemongrass skewers are great if you're a fan of grilled chicken and the beef teriyaki is marinated in a sweet teriyaki sauce. We only use the best cuts of meat from a local butcher. No weird cuts of meat, only quality stuff here.

  • Pad Broccoli (Thai/Chinese)- this entrée is always a great choice. It's a stir-fry dish full of broccoli and your choice of protein. It's served with Jasmine rice (the Thai version of white rice). 

  • Family-Style Platter (Lao) - our platters are staples in Laotian family dinners. The meats and skewers are meant to be paired with our Jeow dipping sauces and sticky rice, which is rice that's steamed in a basket meant to be eaten with your hands.

How long does an order take?

Order wait times average about 20-30 minutes, but can increase during popular dining times like lunch and dinner. We will always do our best to ensure your order gets done by the quoted time but we appreciate and thank you for your understanding if we take a few minutes longer. We would rather be a couple minutes late to ensure your food is the freshest. 

Does Sweet Basil MKE deliver?

We used to deliver but have temporarily stopped offering delivery services for now. We had a 5 mile radius for delivery, but many orders would be for outside of our delivery zone causing our delivery drivers to be gone for lengthy periods of time and creating delays in other deliveries. Until we can figure out a better way to enforce the delivery zone, we will stick to curbside for now. In the future, we may offer delivery again if conditions are right. 

Do you partner with third-party delivery services like UberEats, GrubHub, DoorDash, or Postmates?

We do not have a partnership with any third-party delivery services. Please contact us directly for orders. We have no control over the prices listed on the menus on those sites or apps and we have no control over how long the food will sit before it gets to you. The best way to get our food at optimal quality is to order directly through us. We have requested the removal of our logo and name from those listings. 

 

Does Sweet Basil offer Gluten-Free options?

Yes, our chefs are very knowledgeable on the ingredients. There are gluten-free indicators on our menu to show which items can be made gluten-free. When ordering by phone, please let us know which items are meant to be made gluten-free. When ordering online, please select from the Gluten-Free Menu to the left of the screen.  

 

What about allergies? 

We can certainly accommodate allergies to the best of our abilities. Please let us know of any serious allergies including peanut, soy, shellfish, seafood, gluten, etc. Our chefs are very knowledgeable on the ingredients and can ensure your food is prepared safely, in a manner that avoids cross-contamination. 

Do you offer catering or orders for large groups? 

Yes! We have a catering menu and can work with you to place an order for a large group. Please contact us.

What are Sweet Basil MKE's current safety processes? 

Our team is trained to:

  • Wear a mask and gloves when in contact with customers

  • High contact areas will be sanitized a minimum of every 2 hours

  • Employees will practice proper hand hygiene both in general and in between customer interactions, and always before handling food.

  • Employees are placing the food orders on a tray and allowing the customer to take their food to avoid a direct hand-off. When customers pay with cash, they are encouraged to place the money on the tray versus directly handing it to staff.

  • Trays and pens are sanitized in between each customer interaction. 

  • Employees will be screen and not allowed to work if they have symptoms of sickness. 

  • During operating hours, access to the kitchen will be designated to the cooking staff. 

I have a question that isn't listed on your FAQ.

We are more than happy to help answer any questions. Your feedback is important to us, whether you'd like to tell us we did good or if you had a not-so-good experience. Please let us know so that we can improve our operations. Contact us!